Privacy Policy

1. Scope

This policy applies to personal information processed by cscus.net via the Site, our support channels, and related services. By using the Site, you agree to the practices described here.

2. Information we collect

2.1 Information you provide to us

• Account and profile details (name, email, password if accounts are offered).
• Order information (items purchased, size, preferences) and contact details (billing/shipping address, phone).
• Payment details processed by our payment partners (we do not store full card numbers).
• Communications you send us (support emails, DMs, forms, reviews).

2.2 Information we collect automatically

• Device and usage data (IP address, browser type/version, device identifiers, pages viewed, time on site, referring URLs).
• Approximate location derived from IP (city/region level).
• Cookie and pixel data for functionality, analytics, and advertising (see Cookies section).

2.3 Information from third parties

• Payment and fraud signals from payment processors.
• Shipping updates from carriers.
• Advertising and social platforms for campaign measurement and attribution.

3. How we use information

• Provide, operate, and improve the Site and our products.
• Process and fulfill orders, returns, and customer support requests.
• Personalize your experience and show relevant content or products.
• Send transactional messages (order confirmations, shipping notices) and, with your consent where required, marketing communications.
• Detect, prevent, and investigate fraud and security incidents.
• Comply with legal obligations and enforce our Terms.

Legal bases for processing (EU/UK): performance of a contract, legitimate interests, consent (where required), and legal obligations.

4. Cookies and similar technologies

We use cookies, pixels, and local storage to keep your session, remember preferences, measure traffic, and support ads. You can manage non-essential cookies below or through your browser settings.

Types of cookies

• Strictly necessary: site functionality, cart, checkout, security.
• Performance/analytics: traffic and usage insights to improve the Site.
• Advertising: measure campaigns and show relevant ads.

You may also opt out of interest-based advertising via industry tools such as DAA, DAAC, or EDAA.

5. Interest-based advertising

We may work with advertising partners (e.g., Google Ads, Meta) that use cookies or pixels to collect information about your activity on the Site and other sites to provide you with targeted ads. You can control ad personalization via our cookie preferences tool and your platform settings.

6. Analytics

We use analytics tools (for example, Google Analytics) to understand how visitors use the Site. These services may collect IP address, device identifiers, and usage information. You can learn more about Google’s practices at Google Policies and opt out via Google’s opt-out.

7. Payments and order processing

Payments are processed by third-party providers such as Stripe, PayPal, Apple Pay, or Google Pay. We do not store full payment card numbers. These providers collect and process your payment data in accordance with their privacy policies.

We share necessary order details with payment processors, fraud prevention services, fulfillment partners, and shipping carriers to complete your purchase.

8. How we share information

• Service providers: hosting, analytics, payment processing, customer support, email/SMS delivery, and logistics.
• Advertising and social media partners for measurement and personalization (subject to your settings).
• Compliance and safety: to comply with law, protect rights, or respond to legal requests.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money. Where required by law, we provide opt-out mechanisms for “sharing”/“targeted advertising”.

9. Data retention

We retain personal information for as long as necessary to provide the services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and business needs.

10. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your privacy rights

EU/UK (GDPR)

• Access, rectification, deletion, and portability.
• Restriction or objection to processing, including profiling based on legitimate interests.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local supervisory authority.

US state laws (e.g., CCPA/CPRA, CPA, VCDPA)

• Right to know, access, correct, delete, and obtain a copy of your information.
• Right to opt out of sale or sharing for cross-context behavioral advertising.
• Right to non-discrimination for exercising your rights.

To exercise your rights or submit an opt-out request, email [email protected] with the subject “Privacy Request.” We may ask to verify your identity and, where applicable, your state or country of residence. Authorized agents may submit requests with proof of authorization.

12. Do Not Track

Your browser may offer a “Do Not Track” signal. We currently respond to applicable global privacy control (GPC) signals to treat them as an opt-out of sale/sharing/targeted advertising where required by law.

13. Children’s privacy

The Site is not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

14. International transfers

We may transfer, store, and process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses where required.

15. Third-party links and services

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated version on this page with a new effective date. Material changes may be communicated via the Site or by email.

17. Contact us

This policy is provided for informational purposes and does not constitute legal advice.